When will my order ship?
We commit to making and shipping your product within three business days after payment is processed. There is an exception: the last two weeks of November -> the first two weeks of December. Both us and USPS get hammered. Filling orders and getting them in the mail can take up to 7 business days. If you haven't received a tracking number from us it means we are hard at work on your order. If you received a tracking number, it means it is in the hands of USPS. USPS tracking can give you the best delivery information.
When can I expect delivery?
Your order is shipped from our studio in Vancouver, Washington. Once your package is in the hands of USPS, delivery is out of our control. We are not responsible for acts of Mother Nature, holidays, theft from mailboxes. We understand the frustration of late delivery and missing mail, and supply you with a tracking number so you can pin it down.
What shipping company do you use?
USPS in all it's forms" first class, priority, and priority flat rate mail with delivery confirmation as an option within the 50 States.
How do you calculate shipping?
Orders are calculated based on weight and zones according to usps.com. If your order is more than $72.00 you will automatically receive free shipping (US addresses only). You will receive an email notice which includes the tracking number.
Do you ship internationally (including Canada)?
These are calculated by USPS guidelines for country and weight. If the weight of the package is allowed (usually under 4 pounds) we ship as "First - Class - Mail International". Delivery time for this very economic service is between 4-7 business days (customs allowing). We do our best to accurately estimate actual shipping cost. If the fees calculated are over and above what you anticipate, please know that you will be charged actual shipping charges and will be issued a refund or credit for overages if applicable.
Our products have not been tested on animals (though animals have been known to eat our products or heavily lick those who have used our products).
The safety of our products has not been determined.
It is our policy to never share or sell your information to anyone or any company. Your information is completely confidential.
We work really hard to handcraft quality products that are safe for you and the environment. We are going to assume that you are ecstatically happy with your purchase if you don't contact us within 30 days after your purchase.
Goodwill of product returns: within 14 days we'll refund you 100% if you truly don't like the product or it is defective.14-30 days you'll receive 1/2 refund. After 30 days no refund. If the product is unused and you would like to exchange it for a different scent we can do so within 30 days as well. Buyer is responsible for return shipping costs.
Giving is the backbone of our business. We give to many and in many different ways. Read our About us page for details and links.
Our products are not intended to diagnose, treat, cure, or prevent any disease, or affect the structure or any function of the body. Our products are intended to be applied to the body for cleansing, beautifying, promoting attractiveness or altering the appearance. Statements made in Product Reviews are made voluntarily by individuals who wish to share with others. Customer statements, reviews, and comments have not been evaluated by the FDA.